Carroll and Rosson: Paradox of the Active User
- Mark Springett recommended this one.
- It's from 1987 and is a book chapter in Interfacing Thought:
Cognitive Aspects of HCI
- Mark says it's still relevant and I agree.
- Carroll and Rosson are talking about interface design.
- They note two major problems: the Production Paradox and the
- These are a consequence of the Active User.
- Users are active, act, and have limited knowledge of the
- This causes a problem when the system is new (they don't know it),
and as it continues to be used (they may not learn extra features).